Supplier relationships are critical to our growth and profitability; therefore, we only select those suppliers that meet our strict requirements. Because our suppliers help us meet our business challenges and our customers’ expectations, they must fully understand our requirements in the marketplace and provide consistent quality performance.
Our Supplier Management Program is designed to improve communication and relationships with our suppliers. The key elements of our program include:
- Supplier Risk Assessment ─ Each supplier is assessed for risk related to the impact the supplied part/service could have on the finished product. The risk assessment translates into levels of suppliers based on risk.
- Supplier Performance Ratings ─ Each Direct Materials supplier’s overall performance is measured on a quarterly basis, including delivery, quality, and supply chain business practices. Suppliers that fall below acceptable levels require review and agreement of disposition by the Haemonetics Procurement Council.
- Haemonetics Procurement Council ─ This is our internal group of global associates whose job it is to provide review and oversight of global supplier management processes. They meet regularly to discuss supply concerns, and identify and prioritize opportunities to drive continuous improvement.
- Supplier Review Process ─ We conduct (and document) review of our Indirect suppliers, including performance metrics, trends, customer complaints, corrective actions, and audit/survey results to determine if additional actions are required.
- Supplier Corrective Action Request (SCAR) ─ SCARs may be issued as a result of customer complaints, inspection results, manufacturing failures, or any other reason wherein the initiator determines that a documented corrective action from a supplier is warranted. The supplier is responsible to assess the defect and document the results on a SCAR form.
- Supplier Surveys/On-Site Audits ─ Suppliers on the approved supplier list (ASL) are required to either complete a supplier survey or support an on-site audit; they are re-assessed on a continual basis going forward.
- Change Control ─ Suppliers must notify us in writing of any changes in manufacturing, raw materials, processing, acceptance criteria, or test methods, and a written approval from Haemonetics must be obtained prior to making any changes.
- Quality Agreement ─ This is a formalized joint agreement on quality responsibilities and activities between Haemonetics and the supplier’s respective organizations as they relate to quality. It is intended to address quality commitments between the parties and is based on quality procedures that are in place.
- Business Agreement ─ This is a contractual agreement between Haemonetics Corporation and a supplier that describes the relationship between the parties, their mutual expectations, commitments, and obligations to one another.
If you can provide a quality product or component that meets the key elements of our Supplier Management Program, please contact us at SupplierQuality@Haemonetics.com for further information.
Quality is extremely important to us! If you have any quality questions, please contact Customer Support for more information.